SHIPPING POLICY
PROCESSING TIME: 3–10 Business Days
Please allow 3–10 business days for your order to be carefully prepared, packaged, and processed before it ships. You'll receive a tracking email once your order has been packaged and shipped.
What does processing time mean?
During processing we review and prepare your order, handcraft and package your items, complete quality checks, create your shipping label, and get your package ready for carrier pickup.
Most customers receive their tracking information within 3–10 business days, with the upper end being the maximum expected before tracking is typically available. Receiving an order confirmation email does not mean your package has shipped — it simply confirms we've received your order and started processing it.
Business days do not include weekends or holidays. You can use the Track My Order page immediately after purchase — you do not have to wait for a tracking number.
Shipping Rates
Shipping charges are calculated in real time at checkout using live carrier rates. Your final shipping cost may vary based on destination, package size, package weight, carrier pricing, and the shipping service selected. You will see the exact shipping cost before completing payment — no surprises after checkout.
Local pickup is free where available.
Processing Time
Standard orders ship within 3–10 business days. Preorders have a 5–7 day processing window. Orders are filled first-come, first-served.
Delivery
Orders ship nationwide via USPS, typically arriving 2–7 business days after processing. Tracking is provided once your order ships.
Damaged In Transit
If your order arrives damaged, contact us within 48 hours of delivery with photos and we'll make it right.
📦 Shipping & Tracking Information
Once your order ships, you'll receive a tracking email.
Important
Your tracking email is sent from Shippo (noreply@shippo.com) on behalf of WhetChunks.
If you don't see your tracking email:
- Check Spam / Junk
- Check Promotions (email)
- Check Updates (email)
- Search your inbox for Shippo
- Search "Your order is shipping"
Tracking may take 12–24 hours to update after USPS scans your package.